(abridged version)

The COVID-19 pandemic also had an impact on the course of business at many companies for the second year in a row. At Mobility, this was most evident among clients from the business sector, in which the volume of journeys stagnated at the same level as the previous year, after having nosedived in 2020. In this regard, Mobility is hoping to recover the situation after the majority of restrictions are lifted in early 2022. Fortunately, the car sharing company has more than been able to compensate for the negative effects of the pandemic during the fiscal year due to growth in the private customer sector. These customers were once again travelling more frequently and using the red cars for longer durations on average. The bottom line for 2021 amounted to total turnover of CHF 80.7 million (up 6.8 %) and a profit of CHF 2.8 million (up 6.4 %). This can be evaluated as a good, robust result.

Mobility has been successful at attracting customers. An increase of 22’100 people brought the total number of Mobility users up to 267’100. At the same time, Mobility also cleaned up its customer database, removing around 25’000 data records which were duplicates of inactive customer data. In conclusion, Mobility’s total number of customers now comes to 242’300.

The digitalisation of the car sharing company goes hand in hand with electrifying the entire vehicle fleet by 2030. In a fleet of around 3’000 cars, 200 are already fully electric and many more will be added this year. At the same time, preparations are under way for expanding the charging infrastructure in high-altitude Alpine destinations in collaboration with partners such as the SBB, Raiffeisen Group and Swiss city authorities. This is the first step towards climate neutrality, which the company is planning to achieve by 2040.

The pandemic provided a boost to digitalisation, including in the Mobility cooperative. For the first time, events during the fiscal year – from the section meeting to the delegation meeting – were conducted virtually. Mobility intends to strengthen open, digital dialogue further. The positivity of early discussions with the delegates and deputy delegates last year affirms the course of action taken. The next step is the expansion of communication channels across the rest of the cooperative’s members.