Fair play and fees

Shared mobility works if everyone pulls together.
Shared Mobility is based on fair play and mutual consideration.

Fair play rules

Before you start your journey check vehicles for potential damage and report them via the Mobility app. More information: Damage Report
Observe the smoking ban (incl. e-cigarettes).
Clean away any dirt or soiling you have caused yourself. If you find that the vehicle is very dirty, please call our 24h Service Centre on 0848 824 812 before you start your journey.
Transport animals in a suitable carrier or on a blanket in the trunk. Please clean and air out the vehicle if necessary before the end of the reservation.
Do not pass access media (your Mobility Card, SwissPass etc.) to other people: they are for your use only.
Return Mobility vehicles on time and with the fuel tank at least one third full respectively plug in the charging cable into the electric vehicle correctly.
Before leaving the vehicle, check that the engine and all lights are switched off, all windows and doors are closed and the vehicle has been locked correctly.
If Mobility parking spaces are occupied by private cars, report it immediately to the 24h Service Center on 0848 824 812. Exception: A reservation confirmation for a Mobility vehicle is placed clearly visible behind the windscreen of the private vehicle.

Reservations and reservation alterations through the 24h Service Center on 0848 824 812 (free of charge via app and client portal)	CHF 4.50
Replacement of a Mobility Card	CHF 30
Processing of traffic fines	CHF 30
Handling charge for reminders	CHF 25
Delivery of customer invoice by post (free of charge by email)	CHF 3
Special Cleaning	according to effort, min CHF 100
Hourly rate for special expenses (technician/specialist etc.)	CHF 140
Extraordinary change of subscription during term	CHF 50
Lost property office search assignment (incl. shipment)	CHF 100
Reka money/vouchers reimbursement	CHF 50
Vehicle key kept/lost/damaged	according to effort, min CHF 100

Fees may be increased in the event of repeat incidents. All fees include VAT.

Check vehicles for potential damage before you start your journey. Damage must be reported before you drive off via our Mobility app. More information: Damage Report
Mobility vehicles are serviced to perfection. If a break down should occur nonetheless, call us at 0848 824 812 and we will organise assistance wherever you happen to be at the time.

Processing of claim	CHF 100
Failure to report damage incident	CHF 250
Roadside assistance where customer is at fault	according to effort, min CHF 100

Fees may be increased in the event of repeat incidents. All fees include VAT.

Vehicle return with fuel tank less than a third full (gasoline/diesel)	CHF 30
Incorrect insertion or failure to insert the charging cable when returning the electric vehicle	CHF 50
Late vehicle return 6th–30th minute in addition for every half hour	CHF 50 CHF 30
Shorten/postpone reservation > 6h before starting time	Free of charge
Cancellation rule: Shorten/postpone reservation < 6h before starting time	½ of hourly rate booked
Cancellation fee: Cancellation > 6h before the start of the reservation	CHF 5.00
Cancellation fee & cancellation rule: Cancellation < 6h before the start of the reservation	CHF 5.00 (cancellation fee) + ½ rate (cancellation rule) for hours where the six-hour window overlaps the booked reservation time (e.g. cancellation 3 hours before the start of the reservation = ½ rate for the remaining 3 hours)
Failure to use a reservation (exception for reservations in an availability guarantee)	3 × hourly rate booked
Lost/damaged fuel card or parking garage card	CHF 100
Return transport of vehicle to point of departure	according to effort, min CHF 100

Fees may be increased in the event of repeat incidents. All fees include VAT.

Fees for late payment (Section 15e GTC)

Administrative fee after handing the claim over to a debt collection service agency, depending on the amount of the claim:

Fees may be increased in the event of repeat incidents. All fees include VAT.