Online mode of electric cars: What to bear in mind

02.05.2025

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This information is intended for users of electric cars without a charging point at the location. These vehicles must always be in online mode. Find out here how to control online mode and activate it if necessary.

First of all, we’d like to say a big thank you – The project “electric cars without their own charging point” has been running for a month. It appears that the cars are regularly reserved and charged by customers. That’s great news for us.

What we’d like to ask you to do: Only use the electric cars without own charging point in online mode.. Please never deactivate this online mode, otherwise we cannot guarantee smooth operation and trouble-free use of the cars.

Find out here how to tell whether a car is offline or online and how to change a vehicle from offline to online mode.

Offline or online?

Note the icons at the top left of the screen.

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Vehicle is offline: recognisable by the crossed-out "globe" on the display.

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Vehicle is online: recognisable by the following symbols on the display.

How to put the car in online mode

1. Press the “Globe” symbol at the top left of the display.

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2. “Swipe” to the right .

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3. Press the “Globe” symbol at the top right of the screen.

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4. Activate “Vehicle/usage data”.

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5. Activate “Send location data”.

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6. Press “Agree”.

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7. Check whether the icons at the top left of the screen now appear, indicating that the vehicle is online.

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We’re here to help

Any questions?

The employees at Mobility’s 24-hour service center will be happy to help you at any time: +41 (0)848 824 812.

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Charging an electric car in Switzerland – it’s this easy

Never charged an electric car? No problem – we’ll show you what you need to do. This video shows you how to find a suitable electric car charging point, how long charging takes, which sockets you need – and how you can operate the station confidently and without stress.