Podcast “abgfahre”: Total write-off in Italy

Key points at a glance

A customer finds an empty car park and calls Mobility. The car is gone – and will later be located in southern Italy. The vehicle collided with an olive tree and is no longer roadworthy, with no lane of the driver. In the second episode of “abgfahre,” Luisa D’Amato, a member of the Executive Board at Mobility, explains what happens afterwards and how the car returns to Switzerland.

It is not uncommon for Mobility cars not to be returned on time once the reservation has expired. Customers often report the delay by telephone and usually with a plausible explanation. In such a case, the Customer Centre will try to provide a subsequent customer with an alternative car in good time.