New app featuresReporting damage, technical issues and soiling

With the Mobility app, you can report damage, technical issues and soiling easily with just a few taps. Here's how it works.

Damage, technical defects and soiling can be reported no earlier than 15 minutes before the start of the reservation and no later than 15 minutes after the end of the reservation.

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Report damage

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Vehicle or charging issue

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Vehicle or refuelling issue

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Report soiling