Fair Play and Charges
Shared mobility works when everyone pulls in the same direction. Mobility is based on fair play and mutual consideration.
Shared mobility works when everyone pulls in the same direction. Mobility is based on fair play and mutual consideration.
Fair play rules
Check the vehicle for any damage before your journey and report it before the start of the journey conveniently via the Mobility app. More information: Damage claim
Observe the smoking ban (including e-cigarettes).
Remove any dirt you have caused yourself. If you find heavy soiling, please call our 24h service center at 0848 824 812 before the start of the journey.
Transport animals in a suitable transport container or on a blanket in the boot. Please clean and ventilate the vehicle, if necessary, before the end of the reservation.
Do not pass on the access media (Mobility card, SwissPass, etc.) to others; they are personal.
Return Mobility vehicles in good time and with at least one-third full of fuel or plug in the EV charging cable correctly.
Before leaving the vehicle, check that the engine and all lights are switched off, all windows and doors are closed and that the vehicle has been locked correctly.
Report occupied Mobility parking spaces to our 24h Service Center
0848 824 812. Exception: A reservation confirmation for a Mobility vehicle is clearly visible behind the windscreen of the private car.
General fees
Reservations and changes of reservations via the 24h Service Center 0848 824,812 (free via app and customer portal) | CHF 4.50 |
Replacement of Mobility card | CHF 30 |
Traffic and parking fines, other fines and unpaid transport costs (e.g. Car Transport service, tolls, ferry, etc.) | CHF 30 |
Processing reminder | CHF 25 |
Invoice sent by post (free of charge by e-mail) | CHF 4.95 |
Invoice sent by post (free of charge by e-mail) | CHF 4.95 |
Postal address research for undeliverable mail | CHF 10 |
special cleaning | On a time and materials basis, min. CHF 100 |
Hourly rate for special expenses (deployment of technicians/specialists, etc.) | CHF 140 |
Extraordinary subscription change during the term | CHF 50 |
Search order Lost property office (incl. dispatch) | CHF 100 |
Reimbursement of REKA money/vouchers | CHF 50 |
Taken/lost/ damaged vehicle keys | On a time and materials basis, min. CHF 100 |
All fees incl. VAT In the event of a recurrence, the fees may be increased.
Report damage and breakdowns
Check the vehicle before the journey of any damage and report it via the Mobility app. More information: Damage claim
Mobility vehicles are optimally maintained. If there is still a breakdown, call us on 0848 824 812. We organise help – wherever you are.
Processing of claim (/damage) | CHF 100 |
Do not report a claim (/damage) | CHF 250 |
Roadside assistance where the customer is at fault | On a time and materials basis, min. CHF 100 |
All fees incl. VAT In the event of a recurrence, the fees may be increased.
Fair Play Fees
Return less than a third full tank (petrol/diesel) | CHF 30 |
The charging cable is not plugged in or is not plugged in correctly when returning an electric vehicle | CHF 50 |
Return with less than 31% battery charge level (electricity)* | CHF 30 |
Delayed vehicle return |
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Shorten/postpone reservation > 6h before the beginning of the reservation | Free of charge |
Cancellation rule Shorten/postpone reservation < 6h before the beginning of the reservation | 1⁄2 booked hourly rate |
Cancellation fee: Cancellation > 6h before the beginning of the reservation | CHF 5.00 |
Cancellation fee & cancellation rule: Cancellation < 6h before commencement of the reservation | CHF 5.00 (cancellation fee) + 1⁄2 booked hourly rate (cancellation rule) at which the six-hour window overlaps the booked reservation period (e.g. Cancellation 3h before the beginning of the reservation = 1⁄2 rate for the remaining 3 hours) |
Failure to make a reservation | CHF 5.00 (cancellation fee) + 1⁄2 booked hourly rate (cancellation rule) at which the six-hour window overlaps the booked reservation period (e.g. Cancellation 3h before the beginning of the reservation = 1⁄2 rate for the remaining 3 hours) |
Lost/damaged fuel or multi-storey car park card | CHF 100 |
Vehicle return transport to the original location | On a time and materials basis, min. CHF 100 |
All fees incl. VAT In the event of a recurrence, the fees may be increased.
Late Payment Fees
Fees in the event of late payment (No. 15e GTC) Processing fee after transfer of the claim to the collection service provider, depending on the amount of the claim:
0 to 20 | CHF 50 |
21 to 50 | CHF 70 |
51 to 100 | CHF 100 |
101 to 150 | CHF 120 |
151 to 250 | CHF 149 |
251 to 500 | CHF 195 |
501 to 1,500 | CHF 308 |
1,501 to 3,000 | CHF 448 |
3,001 to 10,000 | CHF 1,100 |
10,001 to 20,000 | CHF 1,510 |
20,001 to 50,000 | CHF 2,658 |
from 50,000 | 6% of receivable |
All fees incl. VAT In the event of a recurrence, the fees may be increased.