It's a grey, rainy morning in Riehen, not far from the city of Basel. The drops are beading on the windscreen while Enes Köroglu opens his tablet and gets an overview of the upcoming missions. The 33-year-old starts his working day from home – an advantage of his job as a ServiceMobiler at Mobility. Together with four colleagues, he has been responsible for the smooth operation of the carsharing fleet in the Basel region for two years.
"I never know exactly what to expect"
7.35 o'clock. His Mobility service vehicle is parked in front of Enes' house, not far from the famous Hörnli cemetery. Before setting off, he checks the orders on the tablet: Reports of soiling, damage or technical problems. "I never know exactly what to expect," he says, scrolling through the list. Today seems to be a comparatively quiet day. But there is hardly any routine in his job.
Enes' first stop takes him in the direction of Basel SBB railway station. On the way, Enes explains how he came to Mobility. Originally from the automotive industry, he worked in a tyre dealership for a long time – first in the workshop, then in sales. But the rigid structure and the monotony of everyday life drove him to change. "Mobility gives me flexibility. I can leave the house with the children in the morning and organise my day myself – I really appreciate that."
Technology makes his job easier
8.14 am. His work begins in the Centralbahn car park near the main railway station. The city's largest Mobility centre is located here. Today, Enes is taking on a Citroën C1, one of the most popular cars in the Mobility fleet. He walks around the vehicle with a practised eye, looking for new damage. "Small scratches or dents are reliably reported by customers via the app," he explains. The new technology makes his job easier, but some things still have to be checked on site.
He cleans the windscreen with a head torch and cleaning cloth, then takes the hoover. Breadcrumbs, dog hair, PET bottles – traces of recent journeys disappear in a matter of seconds. "People underestimate how much work is behind a clean and ready-to-use car," says Enes. But that is precisely what makes Mobility's service so special: Customers should be able to rely on the shared car being ready.
A flat tyre and a talent for improvisation
10.45 o'clock. Next stop: Oberwil BL. A Mobility customer had reported a flat tyre but did not know where the damage came from. "It's a classic," says Enes. He skilfully inspects the broken tyre in the boot and finds out: It is irreparable. A spare wheel has already been fitted by the breakdown service – now the ServiceMobiler takes the vehicle to a nearby tyre shop. "Funnily enough, my former employer," explains Enes as he enters the workshop.
Oh no! There are no new tyres of the right model in stock. His former boss thinks for a moment, searches the warehouse – and finally finds a used tyre that is nevertheless perfectly suited to the Citroën. "I wouldn't have come out here without a tyre," laughs Enes. The scene shows how important flexibility and improvisation are in his job – not everything always goes according to plan, but a solution can almost always be found.
Enes Köroglu is on the road every day with Mobility's Service Mobil in the Basel region. Here he inspects a Toyota Yaris.
At the start of his working day, Enes Köroglu gets an overview of the upcoming assignments.
Depending on the category, Mobility cars are checked after 15, 25 or 35 journeys...
...and cleaned.
As Enes worked for a tyre dealer before joining Mobility, it doesn't take him long to find the reason for the flat tyre.
It takes just over half an hour from the diagnosis to the "operation" in the tyre shop.
Enes and the other ServiceMobilers regularly go in and out of the "Pausenräumli" in Basel's Gundeli neighbourhood.
From hoovers to toolboxes, everything is included: A look in the boot.
Team spirit despite individual work
11.10 am. Enes meets some of his colleagues in the break room of the Basler ServiceMobiler in the Gundeli neighbourhood. Although ServiceMobilers are usually travelling alone, there are regular exchanges. "We talk on the phone a lot, meet up for a coffee or take a lunch break together." The team consists of five colleagues, almost all from the automotive industry. "We're all pretty car-savvy – otherwise we wouldn't be doing this job."
Enes pulls out a small inventory from the boot of his service vehicle: Hoover, cleaning agent, battery charger, various small parts such as lamps and fuses. "You have to be prepared for anything." The ServiceMobilers deal with around 120,000 incidents throughout Switzerland every year.
Shortly before midday, Enes makes his way back to Riehen. His assignments are done for this morning. During the journey, he talks about the strangest things he has found in Mobility cars: MacBooks, tablets, car keys – and even a DJ's mixtape that nobody has picked up yet.
When asked what he would like from customers, he has a simple answer: "A little more care. Of course, a car doesn't always stay clean. But it would be nice if less waste was left lying around." Back in Riehen, his wife and four children are already waiting for Enes. Time for lunch – before the next assignments are due in the afternoon.
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