How toThe Mobility invoice – a summary

An explanation of what Mobility offers

• Subscription fee

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  The subscription fee covers use of Mobility for a defined period. This is chargedThis is charged in the case of a new registration, an extension or a change; it is charged on a monthly basis in the case of mobilityPLUS.

• mobilityMEMBER share certificate

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  Share certificate for membership and use of Mobility. When you register as a mobilityMEMBER, fees are payable for the share certificate, the registration fee and stamp duty.

• Liability reduction cover

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  Amount to reduce the policy deductible in the event of a claim, plus any surcharges for learner drivers, new drivers and young drivers.
  In addition, there is a processing fee of up to CHF 100 per claim.
  You can find more information about liability reductions here and in the GTCs.

• Journeys

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  Journeys are charged at rates for kilometres and hours; in addition, a charge may be incurred under the cancellation rule and also for failing to take up a reservation.

• Cause We Care (carbon offsetting)

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  With a voluntary climate contribution of 3 centimes per kilometre, you can offset your carbon emissions while at the same time supporting Mobility sustainability projects. We match your contribution, and the climate action foundation myclimate monitors the use of the funds.

  Find out more about Cause We Care here.

• Fee for late return

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  If you return a vehicle late, a fee is charged from the 6th to the 30th minute (CHF 50) and then for each additional half hour (CHF 30).

• Fee for not taking up a reservation

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  If you fail to take up a reservation, you are charged three times the hourly rate. This fee also applies if you fail to take up a reservation and cancel it after it has commenced. In such cases, the triple hourly rate charge only applies to the period from the commencement of the reservation to the time of cancellation.

• Cancellation rule

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  Six hours are added to the point in time when the reservation is terminated early or cancelled (rounded up to the next half hour). The reservation period that falls within those six hours is only charged at half the normal rate. The cancellation rule applies to all reservation channels including on-board computer.

• Charges

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  Various other fees, e.g. cancellation fee or fees for a replacement Mobility Card or the late return of a vehicle.

• Damage

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  Costs incurred in connection with damage or a breakdown. These include towing costs, policy deductibles and repair invoices.

• Vouchers

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  The amount effectively offset against the invoice is shown as a credit. This also includes vouchers obtained through an employer (fringe benefits).

• Fuel credits

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  If refuelling is paid for directly by the customer, the amount shown on the receipt is refunded. This also applies if you refuel abroad.

• Various credits

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  Various credits such as Reka money, “Customers Get Customers” and invoices paid twice are shown under this heading.

• Fuel surcharge/rebate & energy surcharge/rebate

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  If fuel prices change significantly, we no longer include this surcharge or rebate directly in the rate: it is shown separately for greater transparency.

  The kilometre price surcharge for electric vehicles is based on the electricity price index issued annually by the Federal Electricity Commission (ElCom) and the computed consumption of our fleet. Here again, we no longer include this directly in the rate, but instead show it separately for greater transparency.

  You can find out more about fuel and electricity prices here.

• Day package(s)

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  The day package includes up to a maximum of 24 hours and 100 kilometres. If you exceed the 24 hours, either a new day package is charged or the entire reservation is charged at the standard rate (hours and kilometres), depending on which option is cheaper.

  If you drive more than 100 kilometres, the additional kilometres will be listed under “Kilometres”.
  Charges for day packages and additional hours are not mixed.

  You can find out more about day packages here.