The Mobility invoice

Good to know:

if you use Mobility regularly, you’ll receive your Mobility invoice with a payment slip once a month from an amount of CHF 5 – or CHF 25 in the case of mobilityPLUS customers. If you’ve set up your credit card as your means of payment, journeys will be invoiced on the same day and automatically charged to your credit card within 48 hours.

On the first page of the invoice you’ll find a breakdown of the various items, with details of all reservation fees for the previous billing period. In the case of subscription fees, these are charged before the start of the subscription – except for mobilityPLUS subscription fees, which are charged retrospectively.

Payment options:

You can freely select your preferred method of payment at any time in the Mobility customer portal (my.mobility.ch): simply log in, then click on your name at the top right > Profile > Payment > Change payment method. You can choose between direct debit, credit card and payment slip. We also offer e-bill: this can be requested through e-banking.

In addition, you have the option of paying outstanding amounts by credit card or Twint manually in the customer portal or in our app.

Mobility strives to promote sustainability:

in the Mobility customer portal you can change how you receive your invoice at any time. If you opt for free delivery by e-mail or e-bill, you’re helping to cut down on paper consumption. You can also choose whether you’d like to receive journey details and a summary of your credit balance along with your invoice.

To set up e-bill, please log in directly to your e-banking.

Your customer details, invoice number, invoice date, payment deadline and Mobility number are listed here.

Here you will see a summary of invoiced services and credits. See the subsequent pages of the invoice for details. Explanations of the various services and credits are provided below.

Here you can see the amounts you will be charged.

These are the amounts that are credited to you such as fuel credits or the annual drive credit of CHF 30 for mobilityMEMBERs.

You will find this amount on the payment slip, too: it is payable within 30 days, or else it will be debited within two days in the case of automated payment by credit card.

Here you will find an overview of the VAT rates that apply to the invoice. Details are listed on the subsequent pages of the invoice.

Current subscription costs are listed under “Subscription fees”, while any liability reduction that has been redeemed is listed under “Liability reduction”, along with any surcharges for learner drivers, new drivers and young drivers.

This is a summary of your invoiced journeys. It shows the reservation date, the reservation number and the kilometres and hours travelled along with any personal reservation remarks.

This item may include various fees such as the reservation fee. If fees relate to a reservation, the relevant reservation number is stated. For full details of fair play and fees, see mobility.ch/fairplay.

Amounts that have been credited to your customer account are listed here. You can view these at any time by logging into the Mobility customer portal (my.mobility.ch).

Tip: As a mobilityMEMBER, you receive an annual drive credit of CHF 30.

The payment slip is included at the end of the invoice. If you pay by direct debit, e-bill or automatic credit card debit, you will not receive a payment slip.

If the amount to be paid is CHF 0.00, the payment slip contains “xxx.xx” instead of an amount.

See here for more information on the QR payment slip.

This shows you the details of your journeys along with a breakdown of reservation costs.

In this case the vehicle was returned early, which is why the cancellation rule is applied. In addition, the reservation was made by telephone via the 24h Service Center, so a charge of CHF 4.50 was incurred. See below for more information about the cancellation rule.

You will be able to see whether or not the reservation is subject to a day package charge by checking whether the day package is shown under “Hours”. The day package includes up to a maximum of 24 hours and 100 kilometres. If you exceed the 24 hours, either a new day package is charged or the entire reservation is charged at the standard rate (hours and kilometres), depending on which option is cheaper.

If you drive more than 100 kilometres, the additional kilometres will be listed under “Kilometres”.

Charges for day packages and additional hours are not mixed.

See here for more about day packages.

The credit overview contains your credit balance, also showing how much of your credit has been offset against the invoice and how much is still left. Go to the Mobility customer portal for an up-to-date summary of your credit.

an explanation of what Mobility offers

The subscription fee covers use of Mobility for a defined period. This is charged in the case of a new registration, an extension or a change; it is charged on a monthly basis in the case of mobilityPLUS.

Share certificate for membership and use of Mobility. When you register as a mobilityMEMBER, fees are payable for the share certificate, the registration fee and stamp duty.

Amount to reduce the deductible in the event of a claim, plus any surcharges for learner drivers, new drivers and young drivers.
In addition, there is a processing fee of up to CHF 100 per claim
See here and in the GTCs for more information on liability reductions.

Journeys are charged at rates for kilometres and hours; in addition , a charge may be incurred under the cancellation rule and also for failing to take up a reservation.

With a voluntary climate contribution of 3 centimes per kilometre, you can offset your carbon emissions while at the same time supporting Mobility sustainability projects. We match your contribution, and the climate action foundation myclimate monitors the use of the funds.

See here to find out more about Cause We Care.

If you return a vehicle late, a fee is charged from the 6th to the 30th minute (CHF 50) and then for each additional half hour (CHF 30).

If you fail to take up a reservation, you are charged three times the hourly rate. This fee also applies if you fail to take up a reservation and cancel it after it has started. In such cases, the triple hourly rate charge only applies to the period from the start of the reservation to the time of cancellation.

Six hours are added to the point in time when the reservation is terminated early or cancelled (rounded up to the next half hour). The reservation time that falls within those six hours is only charged at half the normal rate. The cancellation rule applies to all reservation channels including on-board computer.

Various other fees, e.g. cancellation fee or fees for a replacement Mobility Card or the late return of a vehicle.

Costs incurred in connection with damage or a breakdown. These include towing costs, policy deductibles and repair invoices.

The amount effectively offset against the invoice is shown as a credit. This also includes vouchers obtained through an employer (fringe benefits).

If refuelling is paid for directly by the customer, the amount shown on the receipt is refunded. This also applies if you refuel abroad.

Various credits such as Reka money, “Customers Get Customers” and invoices paid twice are shown under this heading.

If fuel prices change significantly, we no longer include this surcharge or rebate directly in the rate: it is shown separately for greater transparency.

The kilometre price surcharge for electric vehicles is based on the electricity price index issued annually by the Federal Electricity Commission (ElCom) and the computed consumption of our fleet. Here again, we no longer include this directly in the rate, but instead show it separately for greater transparency.

See here for more about fuel and electricity prices.

The day package includes up to a maximum of 24 hours and 100 kilometres. If you exceed the 24 hours, either a new day package is charged or the entire reservation is charged at the standard rate (hours and kilometres), depending on which option is cheaper.

If you drive more than 100 kilometres, the additional kilometres will be listed under “Kilometres”.
Charges for day packages and additional hours are not mixed.

See here to find out more about day packages.