FAQThis is how Mobility works

Just a few steps to more individual freedom and unlimited driving pleasure.

  1. Select product and register.

  2. Make a reservation directly via the Mobility app.

  3. Unlock your car via Bluetooth, Mobility Card or SwissPass and off you go.

  4. Return the car to the same location and lock it using Bluetooth, Mobility Card or SwissPass.

Answers to the most important questions

Refuelling

  • Do I have to refuel the Mobility vehicle?
  • Do I need to charge the Mobility vehicle?

Rates and charges

  • I have been given a fine. What happens now?
  • What do the rates include?
  • How are the costs for Mobility reservations calculated?
  • What are Mobility’s fees?

Insurance and liability reduction cover

  • What are the terms and conditions for my insurance as a Mobility customer?
  • Does liability reduction cover apply for everyone in the same household?
  • What is the policy deductible in the event of a claim?
  • I’ve cancelled my subscription as of the end of the month, but my liability reduction cover is still running. Do I get any money back?

Place a reservation

  • Can I drive a vehicle that has been reserved by another customer?
  • Is there a minimum or maximum period of use for a Mobility vehicle?
  • Can I return my vehicle to another location?
  • How can I reserve a particular vehicle model?

Before your journey

  • Before commencing my reservation I discovered damage to the vehicle. What should I do?
  • How do I open a Mobility vehicle?
  • What should I do if the vehicle is dirty?
  • What happens if my reserved vehicle is not at the location?
  • What should I do if the electric vehicle does not have enough charged?

Damage claim

  • What bodywork damage needs reporting?
  • What damage does NOT need reporting?
  • When is a vehicle no longer drivable?
  • What is an “accident”?

During your journey

  • What do should I do if I am involved in an accident?
  • Can I interrupt my journey and resume it later?
  • Is smoking allowed in Mobility vehicles?
  • Are pets allowed in Mobility vehicles?
  • Can I park my own car in the Mobility bay during my reservation?

Ending your journey

  • Can I return the vehicle earlier than planned?
  • I am unable to return the vehicle on time. What should I do?
  • What should I do if I have returned the vehicle to the location?
  • Do I have to refuel the Mobility vehicle?
  • What should I do if the parking space or charging station is occupied?

Invoice

  • What payment options do I have and how can I change the payment method?
  • Can I pay monthly by credit card?
  • Where can I find my invoices and credit balance?
  • How and where can I pay outstanding invoices by credit card or TWINT?
  • How can I activate eBill as a payment method?
  • How can I redeem Mobility vouchers?

Vehicles

  • How do I operate the electric vehicles?
  • Are Mobility vehicles equipped with child safety seats?
  • Do you have vehicles with trailer couplings?
  • Do you have vehicles with roof racks?
  • Are Mobility vehicles equipped for the winter?
  • Are the vehicles equipped with snow chains?

Mobility stations

  • Can I suggest a new location to Mobility?
  • Can I rent out a parking space for Mobility?

Lost items

  • What should I do if I lose my Mobility Card?
  • I have forgotten or lost an item in the vehicle. What should I do?
  • I have found an item in the vehicle. What should I do?

My offer

  • Is it worth referring new customers?
  • Where do I find my Mobility number?
  • How do I change my password (PIN code)?
  • I’m having trouble logging in. What should I do?
  • How do I activate my SwissPass as a vehicle key?
  • Is there a discount for people living in the same household?
  • How can I cancel my offer?
  • Can other people also use my subscription and drive the vehicle?

Business customers

  • What conditions have to be met to use Mobility Business car sharing?
  • Can our employees use Mobility privately on Business car sharing terms?
  • How do I cancel my business subscription?
  • How do I cancel my liability reduction cover?

Learner drivers

  • Can I use the Mobility offer with my learner driving licence?
  • Why must the person accompanying a learner driver also be a Mobility customer?
  • How do I subsequently register additional accompanying persons?
  • Can I take WAB courses in my Mobility vehicle?
  • Is there a blue “L” in the vehicle?
  • Are there Mobility vehicles that are not registered for learner trips?
  • Can I take a driving test in a Mobility vehicle?
  • What do I have to do if I passed the driving test?

Abroad

  • Can I travel abroad in my Mobility vehicle?
  • Can I also hire car rental vehicles abroad via Mobility?
  • Can I also become a Mobility customer if I live abroad?