FAQThis is how Mobility works
Just a few steps to more individual freedom and unlimited driving pleasure.
Select product and register.
Make a reservation directly via the Mobility app.
Unlock your car via Bluetooth, Mobility Card or SwissPass and off you go.
Return the car to the same location and lock it using Bluetooth, Mobility Card or SwissPass.
Answers to the most important questions
Refuelling
- Do I have to refuel the Mobility vehicle?
Mobility vehicles must be returned with the fuel tank at least one third full.
Refuelling is free – the fuel card is in a holder in the glove box: remove the fuel card from the holder with the ignition switched off. The PIN code then appears on the display – now you can refuel. Please insert the card back into the holder after refuelling.
Alternatively, you’ll find the PIN code in the app, in the summary of the reservation in question.
The fuel card can only be used in Switzerland and only at petrol stations whose logo it bears and can only be used for fuelling:
Fuel card with Avia logo: only at Avia petrol stations
Fuel card with Shell and Agrola logo: at Shell, Eni and Agrola petrol stations. In Ticino, this card can also be used at MIGROL petrol stations.
Fuel card with BP and Routex logo: at BP, Eni and ARAL petrol stations
Fuel card with Ruedi Rüssel and Miniprix logo: at Ruedi Rüssel, BP and Miniprix petrol stations
Fuel card with Socar and Tamoil logo: at Socar and Tamoil petrol stations.
If you do pay for the fuel yourself, you can send us the fuel receipt, stating your Mobility number and reservation number, by email to office(at)mobility.ch . We will credit the expenses to your Mobility account.
Business customers can send us the receipt together with the form by email: Fuel refunds (PDF)
- Do I need to charge the Mobility vehicle?
Please note that the electric vehicle must always be correctly connected to the charging station after your journey, regardless of the charge level, and the charging process must be started. This does not apply to Mobility vehicles where the location does not have its own charging station.
The majority of our charging stations do not incur any charges for charging and the charging process starts automatically once the charging cable is connected. However, there are also charging stations that require a home charging card or badge to start the charging process. The card is labelled accordingly and is located behind the sun visor. The badge is located in the vehicle’s central console. If the badge or home charging card is required, there is also a physical instruction manual in the glove box and, in some cases, additional information at the charging station.
If you are unfamiliar with the process or have any problems, you can call our 24h Service Center on 0848 824 812 at any time – we will be happy to help.
For more information on using our electric vehicles:
Rates and charges
- I have been given a fine. What happens now?
The police contact us to find out the name of the person behind the wheel. We pass this information on to the police and charge a fee of CHF 30 for our administrative work. You will receive the fines directly from the police.
- What do the rates include?
Our hourly and kilometre rates are all-inclusive: fuel, servicing, repairs, insurance, administration, Swiss motorway electronic toll sticker, tyre changes, parking space rental and VAT. The rates for business customers are shown without VAT.
Customers must pay for parking costs during use and other transport costs (e.g. car transport service, tolls, ferry, etc.).
- How are the costs for Mobility reservations calculated?
The costs are based on the kilometre and hourly rates for that particular vehicle category. For long journeys, the day package automatically takes effect.
You can calculate the costs of your journey quickly and easily using the price calculator:
- What are Mobility’s fees?
You can find a complete overview of all charges and additional benefits here:
Insurance and liability reduction cover
- What are the terms and conditions for my insurance as a Mobility customer?
As a Mobility customer, you are comprehensively covered by third-party liability, comprehensive and passenger insurance in the event of damage or injury.
- Does liability reduction cover apply for everyone in the same household?
No, all Mobility customers must take out liability reduction cover separately, as this is personal.
- What is the policy deductible in the event of a claim?
Calculate here
- I’ve cancelled my subscription as of the end of the month, but my liability reduction cover is still running. Do I get any money back?
Once you’ve bought liability reduction cover, it cannot be refunded. If you obtain liability reduction cover for one year, that’s how long it applies.
Place a reservation
- Can I drive a vehicle that has been reserved by another customer?
It is generally permitted to take turns driving if the person who made the reservation is in the vehicle. The driver must also be a Mobility customer.
A rental access group is reserved only for customers who belong to the same tariff group and live at the same address. This allows you to use each other’s reservations without the reservation holder travelling with you. As a mobilityMEMBER and mobilityCO-MEMBER, you automatically belong to a group and can make reservations on both sides.
Non-Mobility customers may not drive a Mobility vehicle under any circumstances.
- Is there a minimum or maximum period of use for a Mobility vehicle?
The shortest period is one hour, commencing or ending either on the hour or the half-hour. The maximum period is usually 16 days or, at Mobility stations with only one vehicle, three days.
With long-term rentals, you benefit from our car rental partnership with Hertz by gaining access to attractive offers.
- Can I return my vehicle to another location?
Mobility vehicles must be returned to their original location.
- How can I reserve a particular vehicle model?
You can reserve vehicle categories, but not specific vehicle models. Exception: The specific vehicle model is specified in the Emotion category. Vehicles in the Emotion category can be booked for customers aged 25 and over. This category cannot be booked for people under the age of 25 or learner drivers.
Certain vehicles have electronic handbrakes that can be overridden by pressing the accelerator pedal again. These are not legally permitted for use by learner drivers. For this reason we provide the option of applying the search filter “suitable for learner drivers” when you are looking for a vehicle for your reservation.
Before your journey
- Before commencing my reservation I discovered damage to the vehicle. What should I do?
Before you drive off, you must check the vehicle for any damage. Existing or unregistered damage can be compared or reported quickly and conveniently in the Mobility app before the journey start.
You can also easily and conveniently report damage caused by yourself, with no other party involved, via our Mobility app up to 15 minutes after the end of the reservation, including uploading photos of the damage.
- How do I open a Mobility vehicle?
Unlock the vehicle using the app (via Bluetooth), the Mobility Card or your SwissPass card.
- What should I do if the vehicle is dirty?
As we are unable to clean the vehicles in the car sharing system after every reservation for logistical reasons, we rely on the help of our customers. Any dirt that you have caused yourself must therefore be removed at your own expense.
However, dirt that builds up during normal use of our vehicles may well be present. That’s why we clean our vehicles regularly.
Please call our 24h Service Center on 0848 824 812 in case of heavy soiling so that we can take action immediately. If the situation is serious, we can also look for an alternative solution for you straight away.
- What happens if my reserved vehicle is not at the location?
Please contact our 24h Service Center on 0848 824 812. We will then help to resolve the issue as soon as possible.
- What should I do if the electric vehicle does not have enough charged?
Although our system takes a charge lead time into account, we cannot guarantee a 100% charge level at the start of your journey. For reservations within the next hour, the charge level is displayed when the reservation is completed (unless the desired vehicle is currently still in use when the reservation request is made).
Before setting off, please check the charge level by switching on the ignition and contact our 24h Service Center on 0848 824 812 if it is not enough for the journey you are planning to make. We would be happy to help you find an alternative solution.
Damage claim
- What bodywork damage needs reporting?
Any damage greater in size than a two-franc coin
Deep scratches and dents
Glass damage (windscreen/windows, mirrors and lights)
Protruding or loose parts
Damage reports concerning the bodywork must be sent straight away from within the Mobility app (except for accidents, which must be reported by telephone). You can check your vehicle for damage 15 minutes before the reservation starts at the earliest and report it in the app.
Here you will find instructions on how to report damage via the app: Report damage to the car easily via the app | Mobility Neo
Please note our fair play rules and fees.
The following examples of damage must be reported:
Small dent Deep scratch, paint removed down to the plastic: Deep scratch down to the primer, dent and defective tail light Protruding part, cracked bumper Deep scratch on the bumper Scratches and paint damage (scratch on a wheel trim, paint coming off) Big dent Big dent - What damage does NOT need reporting?
Chipped paintwork a few millimetres in size caused by flying stones
Superficial scratches (not enough to catch your fingernail or feel when passing your hand over them)
Please note our fair play rules and fees.
The following examples of damage need NOT be reported:
Chipped paintwork caused by flying stones; fine scratches; weather residue such as superficial rust; water beads, limescale deposits or scratches caused by a car wash.Deep yet relatively small scratch on the bumper Fine scratches on a door handle - When is a vehicle no longer drivable?
If the vehicle is no longer roadworthy as defined by the Swiss Road Traffic Act (RTA) → Article 29 RTA
Tyres are damaged
Glass and/or headlights are broken
Parts of the bodywork are protruding or have been torn off
No front windscreen wipers, e.g. due to vandalism
Damage must be reported by telephone to the 24h Service Center on 0848 824 812.
Please note our fair play rules and fees.
Example of a vehicle that’s no longer drivable:
Protruding body parts (cracked and protruding bumper, broken tail light)
{ "_attributes": { "type": "text" } } { "_attributes": { "type": "text" } } { "_attributes": { "type": "text" } } - What is an “accident”?
Persons have been injured
Vehicle is no longer drivable (see above “When is a vehicle no longer drivable?”)
Third parties are involved (vehicles, buildings, crash barriers, etc.)
Animals run over and injured
Accidents must be reported by telephone to the 24h Service Center on 0848 824 812. No other reporting method will be accepted.
Completion of the European Accident Protocol is mandatory, and you may leave the accident site only after consulting the police and Mobility.
Please note our fair play rules and fees.
Example of a vehicle involved in an accident:
Severe damage:
{ "_attributes": { "type": "text" } } { "_attributes": { "type": "text" } } { "_attributes": { "type": "text" } }
During your journey
- What do should I do if I am involved in an accident?
A detailed check list and other documentation may be found in every Mobility vehicle in the in-car document wallet located in the glove box.
In general:
Keep calm
Secure the scene of the accident (switch on your hazard lights, set up your warning triangle)
Remove any injured persons from the danger zone and provide first aid (there is an on-board first-aid kit in the vehicle)
Call the police: dial 117
What is an accident? You can find out more about reporting a claim here.
- Can I interrupt my journey and resume it later?
At all times. Lock and unlock the vehicle easily during your reserved time as often as you like via Bluetooth using the app, Mobility Card or SwissPass in card form.
- Is smoking allowed in Mobility vehicles?
Smoking, including the use of e-cigarettes, is prohibited in the vehicles.
- Are pets allowed in Mobility vehicles?
For reasons of hygiene, animals – insofar as their carriage is legally permissible – may only be transported in dedicated transport containers or on a blanket in the car boot. The vehicle must then be thoroughly cleaned at your own expense and the vehicle must be aired out before being returned.
- Can I park my own car in the Mobility bay during my reservation?
During a reservation, you may park your private vehicle in the Mobility parking space, provided it is not located in a multi-storey car park. To avoid a parking fine, please place the reservation confirmation behind the windscreen.
When entering a multi-storey car park in your private car, you should collect a ticket as usual and park in a normal parking space. You must not use the Mobility vehicle’s season parking ticket to enter and exit the car park in your own private car. Furthermore, the charging stations may not be used by private cars.
Please note: There are also stations where this does not apply and where private vehicles may not be parked. For details, see the reservation confirmation or the station information.
Ending your journey
- Can I return the vehicle earlier than planned?
You can terminate your reservation for the vehicle immediately at any time using the “End early” button in the app. This saves you half of the remaining hourly rate. You pay the full price for the half-hour or part thereof.
- I am unable to return the vehicle on time. What should I do?
Fair Play and Charges
- What should I do if I have returned the vehicle to the location?
Park the vehicle in the Mobility parking space, switch off the lights and other electrical equipment and place the ignition key (if applicable) back in the central console. Lock the vehicle via Bluetooth using the Mobility app, with your Mobility Card or SwissPass in card form and make sure that the on-board computer confirms your end of reservation. Check that the doors and boot are locked and windows shut.
Always connect the electric vehicle to the charging station after returning it and make sure that the charging process starts.
- Do I have to refuel the Mobility vehicle?
More about refuelling
Always connect the electric vehicle to the charging station after returning it and make sure that the charging process starts. This does not apply to Mobility vehicles where the location does not have its own charging station.
- What should I do if the parking space or charging station is occupied?
Please contact our 24h Service Center on 0848 824 812 immediately so that we can discuss the next steps with you.
Invoice
- What payment options do I have and how can I change the payment method?
You can pay us using the following methods:
Monthly QR invoice (in the case of mobilityPLUS, from an invoice amount of CHF 25 or more)
Credit card (billing and direct debiting of the journey as well as other outstanding services within 48 hours of the end of the journey)
Direct debit (LSV) / DebitDirect PDF
You can set your preferred payment method in the customer portal (https://my.mobility.ch/login). Log in, then click on your name in the top right-hand corner > Profile > Payment > Change payment method.
TWINT
Manual credit card payment
Outstanding invoices can be settled manually using these payment methods in the customer account.
eBill
You can set up an eBill after logging in to your online banking account. You can find us under “Mobility Genossenschaft”.
Reka Check/Reka Card PDF
Reka Checks can be sent by post to Mobility (Mobility Cooperative, Suurstoffi 16, CH-6343 Rotkreuz). This credit balance is used to offset future services. In order for these to be offset automatically, the Reka Checks must arrive before the invoice is issued.
The Reka Card makes paying your Mobility invoice quick and easy via www.rekanet.ch
Gift vouchers
Please redeem your voucher directly in the customer portal (www.mobility.ch/login). On the home page after logging in, you can enter this under Customer account > “Redeem voucher”.
- Can I pay monthly by credit card?
Monthly automatic credit card debits aren’t possible. Journeys and other outstanding services will be charged to the credit card within 48 hours of the end of the journey. For monthly billing, you can choose to pay on receipt of invoice. QR invoices can be settled by credit card using the app or via the customer portal.
- Where can I find my invoices and credit balance?
In the customer portal under customer account and the Mobility car sharing app, you can view your current credit balance and an overview of all invoices at any time. If you use Mobility, you will receive an invoice every month. You can check the costs of journeys that have not yet been invoiced at any time in the app and in the customer portal.
You can find more information about our invoices here.
- How and where can I pay outstanding invoices by credit card or TWINT?
You can pay Mobility invoices by credit card or TWINT in the customer portal under Customer account > Outstanding invoices > Invoice number or the app. As soon as the debit has been successful, the invoice will be settled.
- How can I activate eBill as a payment method?
You can set up an eBill after logging in to your online banking account. You can find us under “Mobility Genossenschaft”. Once activated, invoices will only be sent to your online banking account via eBill and must be approved there. You will not receive a copy of the invoice by email. You can view invoices, trip details and credit overview at any time in the customer portal or app under customer account. You will also find a QR payment slip there. Please note that these documents are not sent to your online banking account.
If you accidentally reject an eBill invoice in your online banking account, you can find it at any time in the customer portal or in the app > Customer account with QR payment slip.
Once activated, the status in your online banking account remains “in progress” until the first invoice has been successfully sent via eBill.
- How can I redeem Mobility vouchers?
Vouchers with a code can be redeemed directly within the customer portal.
Older vouchers without a code can be sent by post to our address:
Mobility Cooperative
Suurstoffi 16
CH-6343 RotkreuzThe amount will be credited to your account. The vouchers must reach Mobility 15 days before the invoice is issued.
Vehicles
- How do I operate the electric vehicles?
Instructions for our electric vehicles may be found here:
You can find more information about our vehicles here.
- Are Mobility vehicles equipped with child safety seats?
For reasons of hygiene and safety, we do not offer permanently installed child safety seats – please bring your own child safety seat or booster seat with you and remove it from the vehicle after your reservation.
How many child safety seats can be installed in Mobility vehicles?
With the exception of the Transporter category, every model of Mobility vehicle provides Isofix attachment points for up to two child safety seats on the outer rear seats. Since the passenger airbags cannot be deactivated manually in the Transport category, it is not permitted to install a child safety seat for newborns/infants weighing up to 9 kg in a baby car seat (full shell seat). Seat extensions for infants (sitting in the direction of travel) weighing 9–18 kg are permitted.
- Do you have vehicles with trailer couplings?
We do not offer any vehicles with a towbar in our Mobility fleet. Our van may be a good alternative.
- Do you have vehicles with roof racks?
Mobility vehicles do not come with roof racks. Customers are responsible for supplying the correct roof rack, installing it correctly and removing it when returning the vehicle. In the event of damage, Mobility will check if this is related to the use of a roof rack, for example due to overloading.
Mobility reserves the right to invoice customers for all of the damage if a link is established.
- Are Mobility vehicles equipped for the winter?
We have fitted all-season tyres approved for winter as standard.
Our car care staff do their best to clear snow and ice from the snow-covered vehicles. We cannot always guarantee this during heavy snowfall. Accordingly, make sure to allow enough time to clear snow and ice from the vehicle before starting your reservation. Please note that shovels are not part of the vehicle’s basic equipment and that you will need to provide your own. However, our vehicles are equipped with ice scrapers and snow brushes.
- Are the vehicles equipped with snow chains?
No, our cars have all-season tyres that are approved for use in winter as standard. If it’s snowing so heavily that you need snow chains, you will have to provide these yourself.
Mobility stations
- Can I suggest a new location to Mobility?
Yes, we would be happy to receive such suggestions. The car park is particularly important in this regard because it forms the basis for every Mobility location. Under this link, you will find information and a form for submitting your suggestion.
- Can I rent out a parking space for Mobility?
Yes, we would be happy to accept such proposals. Under this link, you will find information and a form for submitting your suggestion. We will then review it.
Lost items
- What should I do if I lose my Mobility Card?
Please report the loss of your Mobility Card by calling the 24h Service Center on 0848 824 812 so that it can be blocked with immediate effect. We will then send you a new Mobility Card. The charge of CHF 30 for replacing the card will appear on your next invoice (applies only to cards issued within the last three years). Your login details remain unchanged.
- I have forgotten or lost an item in the vehicle. What should I do?
You can reserve the vehicle and collect the item yourself as quickly as possible, or select the relevant reservation under “My journeys” on the customer portal and click on “Give feedback”. You can then select “Search order” and enter what you have lost.
We will look for the item for you and if we find it, we will send it to you. The shipping costs will not be added to your invoice. We will let you know within ten working days. The search order costs CHF 100 regardless of whether the item is found or not. Please note that we only check the vehicle used and do not ask any other customers about it.
- I have found an item in the vehicle. What should I do?
Please put it in the glove box – larger items in the boot. Our employees take care of the next steps. You don’t need to contact us. If you have taken the item home with you, please return it to the vehicle.
If the lost property is valuable, please call our 24 Service Center on 0848 824,812.
My offer
- Is it worth referring new customers?
Yes! If you refer a new customer as a Mobility user, you’ll receive drive credit worth CHF 20.
You can find more detailed information here.
- Where do I find my Mobility number?
Your Mobility number is the number on your red Mobility Card (to the left of your name). You can also find this on the top right of the invoice.
- How do I change my password (PIN code)?
To do this, go to the customer portal and click on your name in the top right > Profile > Change password.
- I’m having trouble logging in. What should I do?
To log in with your email address or request a new password, your email address must be verified. If you have not yet verified it, please use your Mobility number to log in and request a password.
- How do I activate my SwissPass as a vehicle key?
Do you have a SwissPass and would you like to use it as a vehicle key? Activate your personal SwissPass easily in the customer portal under Profile > Admission cards > SwissPass.
Please note that aside from the Mobility Card, access to the vehicles is only possible with a SwissPass in card form.
- Is there a discount for people living in the same household?
Yes. People living in the same household as a mobilityMEMBER benefit from preferential terms as mobilityCO-MEMBERs. This is extremely attractive, as you only pay a one-off activation fee of CHF 250. The cooperative contribution is CHF 100.
MEMBER households also automatically belong to a rental access group. Being a member of such a group gives you reciprocal, flexible access to reservations. The journey will be charged to the customer making the reservation.
- How can I cancel my offer?
to the GTC
For business customers, see “How can I cancel my business subscription” in the “Business customers” section.Private customers:
The Mobility offer must be cancelled via the customer portal. The cancellation will also automatically apply to the current liability reduction coverif it was taken out at the same time as the subscription. Please note the respective periods of notice: you will be informed of these via a renewal e-mail.You can also find the notice periods here:
mobilityPLUS: Any time effective from the end of the following month
mobilityEASY: Any time, no notice period
mobilityMEMBER and mobilityCO-MEMBER: Six-month notice period, effective as of 30 June or 31 December
Liability reduction coverif this was not taken out at the same time as the subscription: 7 days before the end of the term
- Can other people also use my subscription and drive the vehicle?
No, our subscriptions are personal and non-transferable. Other people may only drive the vehicle if they also have an active Mobility account and the person who reserved it is in the vehicle.
Reservations can only be viewed via the account of the person who reserved the vehicle and are therefore not visible to other people in the app or customer portal.
Business customers
- What conditions have to be met to use Mobility Business car sharing?
To register for Business car sharing, your company has to be entered in the commercial register or registered for VAT with the Federal Tax Administration. This does not apply to public-sector bodies.
- Can our employees use Mobility privately on Business car sharing terms?
No. These terms apply to business use only.
- How do I cancel my business subscription?
Notice of cancellation must be submitted in writing by e-mail or post. The cancellation also automatically applies to any liability reduction cover that may have been taken out.
Notice periods Business subscription and Business Light:
The offer can be terminated at any time, effective as of the end of the month. Notice of termination must reach Mobility no later than four weeks before the end of the month. - How do I cancel my liability reduction cover?
If a business subscription is cancelled, the relevant liability reduction cover ends automatically.
If the subscription is to remain in place and only the liability reduction is to be cancelled, this can be terminated at any time as of the end of the month. Notice of cancellation must reach Mobility in writing, by e-mail or post, no later than four weeks before the end of the month. Since the monthly fee is charged retroactively, the last invoice will be sent after the notice period has expired.
Learner drivers
- Can I use the Mobility offer with my learner driving licence?
The learner driving licence is a valid driving licence and entitles the holder to use all subscriptions (except for transferable company subscriptions). With mobilityPLUS, you can relax and learn to drive. To get started, we’re giving you a CHF 100 discount on a 12-month liability reduction of your choice! You can find all the information you need here.
- Why must the person accompanying a learner driver also be a Mobility customer?
The accompanying person must be able to take over the wheel at any time. For legal reasons, no one without a Mobility account may drive a Mobility vehicle. Accompanying persons must also meet the statutory requirements of the Road Traffic Act.
To accompany learner drivers on their journeys, you must use a Mobility offer (except for transferable company subscriptions). It is important that you let us know using the form “Confirmation of accompanying persons for learner drivers“.
- How do I subsequently register additional accompanying persons?
Accompanying persons can register at any time via the website for a suitable Mobility offer. In the event of subsequent registrations for additional accompanying persons, please re-send us the form “Confirmation of accompanying persons for learner drivers“ with your and the new accompanying person’s signature.
- Can I take WAB courses in my Mobility vehicle?
You are entitled to use a Mobility vehicle to complete the compulsory driving courses of your 2-phase training. When making a reservation, please enter the course name in the comments field of the reservation.
- Is there a blue “L” in the vehicle?
No, you have to bring this with you.
- Are there Mobility vehicles that are not registered for learner trips?
Certain vehicles have electronic handbrakes that can be overridden by pressing the accelerator pedal again. These are not legally permitted for use by learner drivers. For this reason we provide the option of applying the search filter “suitable for learner drivers” when you are looking for a vehicle for your reservation.
- Can I take a driving test in a Mobility vehicle?
No, it is not possible to do this. Mobility vehicles are not permitted for driving tests or test drives (change of foreign driving licence).
- What do I have to do if I passed the driving test?
Once you have passed your driving test, upload a copy of your new driving licence to the Mobility car sharing app or send it (front and back) by email to office(at)mobility.ch. It will then no longer be necessary for your accompanying person to come with you on your journeys. You can continue to use the mobilityLEARN subscription until it expires.
Abroad
- Can I travel abroad in my Mobility vehicle?
Foreign travel is permitted in the following countries for which insurance cover concluded by Mobility applies.
Switzerland and Liechtenstein as well as in Albania, Andorra, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland.
If the Federal Department of Foreign Affairs advises against travel to a country to which Mobility allows foreign travel, travel to that country is not permitted.
c. The customer shall observe traffic and other rules applicable in the respective country (also concerning prescribed vehicle equipment and other equipment).
Foreign fees such as environmental badges, tolls, road traffic charges and motorway toll vignettes are the responsibility of the customer and cannot be obtained from Mobility.
Customers domiciled outside Switzerland reserving a vehicle are only allowed to drive it within Switzerland. It is the duty of customers to inform themselves at the competent customs office about the applicable legal provisions with regard to their individual situation.
- Can I also hire car rental vehicles abroad via Mobility?
Yes. You can do this easily and conveniently online on the Mobility customer portal.
- Can I also become a Mobility customer if I live abroad?
Yes, you can become a Mobility customer even if you are resident abroad. Registering with Mobility requires a valid email address and a credit card.